Terms and Conditions

Privacy Policy – Please Review Before Using Our Service

FLUENTRACK LTD Terms & Conditions

These are the terms and conditions for using the

FLUENTRACK LTD

website and learning materials.

Please read these terms and conditions carefully before using FLUENTRACK LTD

. Visiting or registering with Homam Academy indicates that you accept these terms and conditions. If you do not accept these terms and conditions, please do not register for or participate in any Homam Academy programs.

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1. Introduction

Welcome to our online site. We,

FLUENTRACK LTD, are a company registered under the provisions England and Wales.

Homam Academy provides professional training courses online. By visiting, accessing, using, and/or registering on the Homam Academy website fluentrack.com, you accept these Terms & Conditions. This document might be updated from time to time, and the current version will be posted on Homam Academy’s website.

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2. Key Terms Related to Content

• “Content” – refers to text, documents, graphics, images, software, audio, video, or other materials.
• “Fluentrack Content” – refers to all content provided on the website, including third-party licensed materials.
• “Site Content” – refers to Fluentrack Content.
• “Services” – refers to courses and learning services offered by Fluentrack.
• “Member” – refers to a person who is registered with a Homam Academy account.
• “Member Content” – refers to all content that a member uploads, submits, or shares through the website or services.
• Fluentrack does not permit the transfer of subscriptions or user accounts.

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3. Additional Warranties

You warrant to fluentrack that:

• You are of legal age and have the capacity to enter into this agreement.
• You have the necessary internet access and technical capability to use the website.
• You will not share your login details with third parties.

Fluentrack reserves the right to terminate user access at its sole discretion if there is a violation of these terms.

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4. Privacy & Electronic Communications

By using Fluentrack, you consent to receiving communications electronically. These communications satisfy any legal requirements for written communication.

For details on how we handle user data, refer to our Privacy Policy.

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5. Scope of Services

Fluentrack provides:

• Online training courses for various professional certifications.
• Study materials developed by expert instructors.
• Mock exams and assessments to support learning.
• Student support and interactive learning features.

Fluentrack does not guarantee uninterrupted service due to internet connectivity or maintenance issues.

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6. Registration & Membership

To register for Fluentrack courses, you must:

• Provide accurate and up-to-date personal information.
• Use a valid email address and create a secure password.
• Maintain the confidentiality of your login credentials.

Failure to comply may result in account suspension.

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7. Managing Membership Accounts

Users can upgrade, downgrade, or cancel subscriptions at any time. Payments are processed securely. Failure to maintain payment may result in account suspension.

Refund Policy:

• Refunds are available within 14 days of purchase if no course materials have been accessed.
• Monthly subscriptions are non-refundable.

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8. Copyright & Trademarks

All content on the website, including text, images, videos, and learning materials, is the property of Fluentrack and is protected by copyright laws. Unauthorized distribution is strictly prohibited.

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9. Student Complaints Policy

If you have a complaint, you may contact:

• Email: support@fluentrack.com

Complaint Resolution Process:

• Acknowledgment: Complaints are acknowledged within 48 hours.
• Resolution Timeline: A full response is provided within 14 business days.
• Escalation: If unresolved, the complaint can be escalated to the Academic Director.
• Appeals Process: If the complaint is still unresolved, students may appeal within 10 days of receiving the resolution.
• Confidentiality: Complaints are handled with strict confidentiality.
• A complaints log is maintained for review and continuous improvement.

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10. Fair Usage Policy

Users must not:

• Share login details or allow third-party access.
• Distribute copyrighted content.
• Engage in abusive or fraudulent activity on the platform.

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11. Termination & Cancellation

Homam Academy may terminate user accounts if:

• Payment is not received.
• Users violate the terms and conditions.
• Fraudulent activity is detected.

Users may cancel their subscriptions, but refunds are only issued under the refund policy.

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12. WhatsApp Group Etiquette and Conduct Guidelines

To ensure our WhatsApp group remains a positive, inclusive, and valuable space, all members agree to adhere to the following guidelines:

Respectful Communication

• Be Kind and Courteous: Treat everyone with respect. Healthy debates are welcome, but kindness should always be a priority.
• No Hate Speech or Bullying: Bullying or degrading comments about race, religion, culture, sexual orientation, gender, or identity are strictly prohibited.

Privacy and Confidentiality

• Respect Privacy: Do not share personal information about others without explicit consent.
• Keep Conversations Confidential: What’s shared in the group should stay in the group unless the sender grants permission to share it elsewhere.

Content Sharing

• Appropriate Content Only: Share only relevant and appropriate content for the group’s purpose.
• No NSFW Content: Do not post sexually explicit or violent content.

Participation and Behavior

• Stay on Topic: Keep discussions relevant to the group’s purpose.
• No Promotion or Spam: Advertising and self-promotion require prior admin approval.

Compliance and Reporting

• Follow WhatsApp’s Terms of Service.
• Report Concerns: If a violation occurs, report it to the group administrators immediately.

Enforcement

• Violations may result in warnings, temporary mutes, or removal from the group, at the discretion of the administrators.

Acknowledgment of Visibility within the Group

By joining, you accept that:

• Your profile photo and phone number will be visible to all members.
• You consent to sharing this information to foster community engagement.
• If you have concerns about privacy, contact the group administrators.

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13. Governing Law & Disputes

These Terms & Conditions are governed by the laws of Turkey. Any disputes shall be resolved through arbitration in Istanbul, unless a legal right mandates otherwise.

Terms and Conditions for Students

1. Pre-enrolment Information

Terms and Conditions for Students

Homam Academy ensures transparency in its enrollment process. The following policies apply:

• Refund Policy: Refunds are available within 14 days of purchase if no course materials have been accessed.
• Course Transfers: Students may transfer to another course of the same value within 7 days of enrollment. Requests must be made in writing to support@fluentrack.com.
• Visa Applications: Homam Academy does not provide visa sponsorship. Students are responsible for ensuring compliance with any visa requirements.
• Cost Transparency: All tuition fees are clearly outlined on the website before enrollment.
• Privacy Policy: Homam Academy complies with GDPR. Student data is collected only for academic purposes and is not shared with third parties.
• Course Access & Expiry: Course materials are accessible immediately upon payment. Access expires Based on Subscription Periods(Monthly, Quarterly or Yearly)  after enrollment.
• Technical Requirements: Courses require a stable internet connection and a device capable of streaming video content.
• Supported Browsers: Courses are optimized for Chrome, Firefox, and Edge.
• Internet Speed Requirements: Minimum 5 Mbps speed is required for an optimal learning experience.

Student Confirmation: Students must check a box confirming they have read and agreed to these terms before completing registration.

2. Complaints Policy

Homam Academy ensures a structured process for handling student complaints:

• • Filing a Complaint: Complaints must be submitted via email to support@fluentrack.com using the official complaint form.
  • Acknowledgment: Complaints are acknowledged within 48 hours.
  • Resolution Timeline: A full response is provided within 14 business days.
  • Escalation: If unresolved, the complaint can be escalated to the Academic Director.
  • Appeals Process: If the complaint is still unresolved, students may appeal within 10 days of receiving the resolution.
  • Confidentiality: Complaints are handled with strict confidentiality.
  • Any student that wishes to make a complaint to ACCA regarding your institution will be advised to follow your institution’s complaints procedure first. If the complaint is not handled to their satisfaction, the student then has the option to escalate their complaint to ACCA. If a student has exhausted both your complaints process and ACCA’s, they can escalate to the appropriate regulator. Details of which can be found on the ACCA website at the following link: https://www.accaglobal.com/gb/en/footer-toolbar/contact-us/unhappy.html

 

A complaints log is maintained for review and continuous improvement.

3. Programme of Study

Homam Academy Course Structure
Homam Academy provides structured courses with the following study approach:

• Live & Recorded Lectures: Students have access to pre-recorded video lessons and live Q&A sessions.
• Section Breakdown: Each subject is divided into structured sections, with units specifying recommended study hours.
• Study Materials: Official Approved study materials, lecture notes, and mock exams are provided.
• Interactive Learning: Students can access discussion forums and tutor support via their Dashboard at Homamacademy.com.
• Online Office Hours: Scheduled online office hours are available for students to seek additional guidance and academic support from instructors.

4. Tutor Monitoring & Performance Evaluation

Homam Academy ensures the highest standard of teaching quality through a structured monitoring system:

• Tutor Qualifications: All instructors hold relevant or higher accounting certifications.
• Performance Tracking: Student pass rates are monitored and reviewed quarterly.
• Feedback & Development: Tutors receive regular student feedback and participate in ongoing professional development.
• Internal Reviews: Annual performance assessments are conducted, with corrective measures implemented where necessary.